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Pack Raft Australia’s

100% Stoked or Exchange it

policy details

We believe purchasing a new Alpacka Raft packraft or Hyperlite Mountain Gear (HMG) pack is by far one of the best adventure investments you’ll likely ever make, however purchasing any new high end piece of gear, sight unseen can be a bit daunting…

The team at Pack Raft Australia not only want to help you access amazing places, we also want you paired up with the right equipment! We want to ensure that your Alpacka Raft or HMG purchase is not only going to be used and cherished, but every time you unfurl that little inflatable raft or chuck on that pack, you’re stoked from head to toe, bow to stern!

Here’s the “fine print” for which we believe to be an honest & fair exchange policy on any new >> In-Stock<< Alpacka Raft or >>In-Stock<< Hyperlite Mountain Gear pack.

  • 100% Stoked or Exchange It is currently only available on >> In-Stock << Alpacka Raft model purchases and In-Stock Hyperlite Mountain Gear packs.

  • If upon receipt of your new In-Stock Alpacka Raft or In-Stock HMG pack, you find that the size or fit isn’t right; you’d prefer a raft with/without a spray deck; you want a model with/without a CargoFly; you’ve had a change of heart on the colour or simply decide you’d prefer a different model Alpacka Raft all together or a larger/smaller size HMG pack, we will happily offer a credit value of your raft or pack purchase (less postage and any other accessories) towards any other available In-Stock Alpacka Raft or In-Stock Hyperlite Mountain Gear pack from our store.

  • If the Alpacka Raft or HMG gear you desire isn’t available at the time of exchange from our In-Stock range, we will happily allow the credit value to be used towards any other items or accessories available on our website.

  • You’re welcome to unfurl and inflate the raft in your lounge room on the carpet to get an idea of what it looks like, feels like etc. Shoes off if you sit in it. Trying on a HMG pack for fit is totally ok, just be sure not to mark the equipment in anyway or remove the product tags. Any returned Alpacka Raft’s or HMG gear for exchange must not have been used in ANY other way and must be in AS NEW CONDITION or we won’t be able to process the exchange and your original purchase will be returned to you. Look, touch lightly, try on, sit in… but definitely don’t play (not until your exchange raft arrives anyway!).

  • The Alpacka Raft or HMG pack being exchanged must not have been used in/on any bodies of water; inflated on grass/dirt/gravel; used in the rain or marked in any way.

  • The Alpacka Raft or HMG pack being exchanged must be free of any foreign matter (i.e. pet hair, leaves, dust etc). Please keep your pets at bay while you evaluate the raft or pack… maybe take your four legged old mate for a paddle upon receipt of your exchange raft... dogs make great paddling companions!

  • The Alpacka Raft or HMG pack being exchanged must not have any damage in anyway.

  • The Alpacka Raft or HMG pack being exchanged must be returned to Pack Raft Australia along with all the components it shipped to you with. 

  • An exchange request must be submitted through our contact page form. Please write “Exchange Requested” and quote the invoice or order number of your original order in the subject line. Please also include the model/style/colour Alpacka Raft or HMG Gear you wish to exchange your purchase for in the note to us. You must await our reply and return authorisation prior to shipping the raft back to us.

  • The purchaser is responsible for any return shipping costs to get the raft or pack back to us and must be sent trackable postage with signature on delivery. The sender is wholly responsible for any lost, stolen or misdirected packages. We highly recommend insuring the package too. Pack Raft Australia will not be liable for any lost, stolen or damaged rafts or packs in return transit. The sender is solely responsible for the safe return of the packraft and/or pack back to Pack Raft Australia.

  • Pack Raft Australia will offer Free Postage for the exchanged raft or pack when we ship it out to you, so we think that’s pretty fair.

  • If the raft or pack you wish to exchange for is of a higher value than the raft or pack originally purchased, an invoice will be sent for payment of the difference in value.

  • If the raft or pack you wish to exchange for is of a lower value than the raft originally purchased, the credit balance can be used towards any other items in our store or put towards a future equipment rental within a 6month period.

  • A limit of 1 exchange per person, per sale only (we would hope that you get it right the second time! Please talk with us if you require further assistance).

  • Any exchange request must be submitted to us within 5 days upon receipt of your original purchase.

That’s it. No hidden catches. We just want to make sure you’re 100% Absolutely Stoked with your new Alpacka Raft or HMG pack purchase!

And finally, if you’re not sure what raft model is best for you, or sizing for your HMG pack give us a call or send us an email via our contact form. We’ll walk you through the available options, and provide fair and honest advice as to which model/s may be suitable for where you want to go and what you want to do.

We’d prefer to get you in the right Alpacka Raft in the first instance, but sometimes, you don’t know until you know…