packraft Repair & retrofit service

Pack Raft Australia has over a decade of experience in paddling, modifying, and repairing packrafts. As an authorised Alpacka Raft service agent in Australia, we provide various professional workshop repair and modification services. Our expertise covers repairs and modifications for the entire Alpacka Raft lineup, both new and old model packrafts, in addition to basic patching and repairs for most other common packraft brands.

Pack Raft Australia provides repair and modification services, including:

General Service and Repair:

Professional patching for Alpacka Raft and other brand packrafts.
TiZip® inspection and maintenance.

Retrofit and Repair:

Replacement of specific parts like TiZip® Cargo Zippers and Temper Assist Valve (TAV) for Alpacka Raft, D-Ring attachments, thigh straps, backbands, and general upgrades.
Self-bailing conversions for most current and recent Alpacka Raft models.
Thigh Strap retrofit service.

Warranty Assessment:

New and existing customers of Pack Raft Australia can get warranty assessments locally in Australia. Fill out the form and send your packraft in for evaluation. This saves you time and international postage costs.

If you originally purchased your packraft directly from Alpacka Raft, you will need to obtain a Return Authorisation Number (RA#) from Alpacka Raft via their own warranty contact form here.

Pack Raft Australia Service & Repair Process:

Complete the Service, Repair, and Warranty form with all necessary details to help us process your request efficiently.
We will reply within 2-3 business days with:
- Instructions on how to prepare your packraft & postage instruction.
- An initial estimate for service/repair or warranty assessment based on the information you provided. We may ask for more details or photos.
For non-warranty service requests, a $55 inspection fee applies. This fee will apply as a credit toward any service if you proceed. If you decline the service after inspection, the fee is non-refundable and covers postage to get your packraft back to you and our time.
After we receive your raft, we'll perform an assessment and provide a complete cost summary for your approval before starting any work.
Standard repair and servicing turn around is usually around 3-4 weeks from receipt of your packraft. We also offer an Express Service option with turn around of 1-2 weeks which incurs an additional $175 EXPRESS fee, in addition to repair costs.

Service Type

Select the most appropriate Service Type

Purchased from

Select where you purchased the packraft from (select "Other" if you are not the original owner)

Purchase Date/Invoice Number

Enter the purchase date and Invoice number, if known/applicable - REQUIRED FOR ALL WARRANTY CLAIMS

Repair Service Required

Select the primary service type required. Note: Select Repair Services may be limited by the design/configuration of your exisiting packraft such as models/brand.

Model Name/Colour

Enter the model name or brand of the boat you have, if known.

Packraft configuration

Select the configuration of your model packraft

Alpacka Raft Hull Number (URA)

This is a unique alpha numeric 12 character identifier, specific to Alpacka Raft's only. This number is located under the 'Alpacka Raft' logo on the rear of your packraft, starting with "URA". Some older models also include an ending letter, please include if applicable. Providing this number allows us to more easily identify your packraft model.

Message

Let us know any other relevant information about the repairs/retrofit/warranty assessment being requested.

Contact Details

Please complete the below to assist us in contacting you regarding your enquiry

First Name

Last Name

Phone

Country

(###)

###

####

Email

Return Delivery Address

Please include your preferred return delivery address (residential, business or PO Box) to send your packraft back to you.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

For customers wishing to undertake their own DIY field or at Home Repairs, we offer a variety of service and repair materials here and a selection of DIY upgrade and replacement parts here.

Packrafts are lightweight and tough boats, but like any inflatable, they might need repairs not covered by the warranty. Some parts may also need replacing during the packraft's use, or if they are damaged or misused. Below are examples of professional packraft repairs done by Pack Raft Australia over the years.