Shipping General Information
Welcome to Pack Raft Australia! We are committed to providing our customers with the best possible shopping experience. This includes ensuring reliable and efficient shipping of our premium packrafting and outdoor products. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders. Should you have any further questions or concerns, please do not hesitate to contact our customer service team on (03) 9039 6224 or via our contact form.
Delivery Times
1. Estimated Delivery Time: The estimated delivery time will depend on your location, the chosen shipping method, and any unforeseen circumstances. Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery, with an estimated day of delivery.
2. Delivery Delays: Please note that delivery times may be subject to delays caused by external factors, including but not limited to weather conditions and/or disruptions in the shipping carrier's networks.
3. Flat Rate Express shipping: We offer a Flat Rate Express Shipping option at checkout. For Ready to Ship and In Stock items, these will be dispatched within 1-2 business days via the most efficient Express shipping method, as determined by Pack Raft Australia, for your specific delivery address/region. Please note, selecting this shipping option for Built to Order or Custom Order items does not expedite the manufacturing timeframe. When your items are complete/available for dispatch, your order will be sent from Pack Raft Australia’s workshop within 1-2 business days, and dispatched via the most efficient Express shipping method, as determined by Pack Raft Australia, for your specific delivery address/region.
For shipments with Standard Shipping, the estimated delivery time is 4-10 business days
For shipments with Express Shipping, the estimated delivery time is 2-5 business days
Order Processing
1. Order Confirmation: Once you place an order with us, you will receive an order confirmation via email, providing you with the details of your purchase. Please review this information carefully to ensure accuracy. If you do not receive an order confirmation email after placing your order, please check your email spam folder, as on occasion your confirmation may get incorrectly filtered by your email provider. If you still haven’t received an email, shoot us a message on our contact form and we can check to ensure the correct email was used during checkout, and reissue your confirmation if required.
2. Processing Time: We strive to process and ship all orders as quickly as possible. Most orders of In-Stock or Ready to Ship items are processed within 1-2 business days. However, during peak seasons, weekends or public holidays, processing times may be slightly longer. We appreciate your patience during these times.
Orders of Built to Order or Custom Order items will indicate an Estimated Delivery Timeframe on the product listing. We aim to keep these estimates as accurate as possible throughout the year. On occasion your order may be delivered outside the estimate, due to external factors, adverse weather events or supply chain delays. Should we receive notification of any significant delays with your Built to Order or Custom Order items, we will advise you ASAP if applicable.
If you order both Built to Order/Custom Order and In Stock/Ready to Ship items, your order will be dispatched together once all items are available for dispatch. Should you require your Ready to Ship or In Stock items to be dispatched ASAP, please add a note at the time of ordering requesting this.
3. Order Modifications or Cancellations: We understand that circumstances may change, and you may need to modify or cancel your order. If you need to make any changes, please contact us as soon as possible. We cannot guarantee that we will be able to modify or cancel your order once it has been processed and/or shipped.
Orders of Built to Order or Custom Order cannot be changed once your items go into production. If you have made a mistake at the time of ordering and need to modify or change anything, you must contact us ASAP and we will endeavour to assist with your order change request.
Shipping Methods
1. Domestic Shipping: We offer shipping within Australia for all our products. We partner with reputable shipping carriers, such as Australia Post, StarTrack, Toll and TNT/FedEx, to ensure that your order is delivered safely and promptly. The chosen carrier method for your order will be at the sole discretion of Pack Raft Australia. All orders with a value over $150 are sent with Signature on Delivery services.
Shipping costs will be calculated based on the weight and dimensions of the items in your order, with Flat Rate Standard and Flat Rate Express delivery options available. We ship items with reputable carriers, for efficient and secure delivery of your order. We avoid shipping orders with cheaper, less reputable carriers, and don’t build “Free Shipping” into the pricing of our goods. The shipping fee calculated at the checkout represents the actual cost to ship your order with reputable services. You can review the shipping cost at the checkout page before completing your purchase.
2. Domestic Delivery to PO Boxes: At Pack Raft Australia, we rely on Australia Post for efficient and secure delivery of our customer orders to PO Boxes. Australia Post ensures our customers receive their packrafting gear in a timely and convenient manner, with collection from your local Australia Post outlet available. Their extensive network and expertise guarantee the safe delivery of orders to PO Boxes, allowing our customers to embark on their packrafting adventures without any delays.
2. International Shipping: At this time, we offer international shipping to New Zealand only through our website, and ship items with Australia Post/EMS services. For customers outside Australia or New Zealand, we apologize for any inconvenience this may cause and appreciate your understanding. However, we do encourage international customers to reach out to discuss potential alternatives or explore opportunities for shipment through third-party services.